Babson Entrepreneur Experience Lab

Elements of the Entrepreneur Experience

Acknowledgements

We’d like to take a moment to recognize the “we” behind this body of work. Without the collective help of all those who took time out of their very busy work lives to speak with us, to invite us to spend time in their world, to point us toward critical resources and people, to spend long hours in the field or in front of a whiteboard, or to critique the emerging content, this report would not exist.

The report was written by Christine Costello, Design Director, Business Innovation Factory; Heidi Neck, Jeffry A. Timmons Professor of Entrepreneurial Studies, Babson College; and Kara Dziobek, Experience Designer, Business Innovation Factory; with the invaluable feedback and contributions from the following: Len Schlesinger, President, Babson College, and Saul Kaplan, Chief Catalyst, Business Innovation Factory, for their incredible vision and sustained support of the lab; Andrew Corbett, Babson College, Lois Kelly, Foghound, and Charlie Kiefer, Innovation Associates, for their wealth of knowledge and critique of the work; the team at Revelation Global for helping us make the most of a new research tool; the BIF team (Tori Drew, Director of Operations; Jeff Drury, Interactive Designer; James Hamar, Digital Media Specialist; Katherine Hypolite, Community Engagement; and Sam Kowalczyk, Digital Media Generalist), for their efforts in the recruitment of study participants and the design, storytelling and execution of the work.

The Entrepreneurs Inside

To the entrepreneurs inside and experts in the field who participated in the study, we cannot thank you enough for sharing your experiences and observations. With you as our guide, we take a step forward to understand and address the challenges you face.

MARK ABRAMS // PITNEY BOWES • KAREN ATKINSON // CALARTS AND GYST, INC. • ADAM BURK // TEDxDIRIGO •  EMILY LIPPOLD CHENEY // NORTH AMERICAN STUDENTS FOR COOPERATION (NASCO) • JESSICA DAVID // RI FOUNDATION • PAM DORR // HALE EMPOWERMENT AND REVITALIZATION ORGANIZATION (HERO) • JESSICA ESCH // UNITED WAY • JONAH FERTIG // LOCAL SPROUTS COOPERATIVE • CHRIS FINLAY // OTABO • ALYSSA GRUNLAND // AMPLIFY DEVELOPMENT GROUP • MONIKA HARDY // TSD INNOVATION LAB • MARY HENDERSON // EMC • ROBIN HODGSKIN // MORGAN STANLEY SMITH BARNEY • MELISSA HOOVER // ARIZMENDI ASSOCIATION OF COOPERATIVES • NATHANIEL JAMES // AWESOME FOUNDATION • PATTY KIMBALL // HUMAN SERVICES ORGANIZATION • JEFF LAKUSTA // WILDFIRE INTERACTIVE • CHRIS LEMA // EMPHASYS SOFTWARE • JOE MARRAFINNO  // DEMOCRACY AT WORK • MIKE MCCARTHY // OCCUPY PROVIDENCE • HANNAH MELLION // FARM FRESH RI • EDUARDO MILLET // MCALLEN CHAMBER OF COMMERCE • PETER MODIGLIANI // MITRE • JESSIE MYSZKA // EQUAL EXCHANGE • RABBI RACHEL NUSSBAUM // THE KAVANA COOPERATIVE • AMY PETTINE // RI PUBLIC TRANSIT AUTHORITY • JAMIEN RICHARDSON // CYON BUSINESS SOLUTIONS • DANIELLE RIPICH // UNIVERSITY OF NEW ENGLAND • CHRISTINE ROSS // FORRESTER RESEARCH • AVIVA SAPERS // SAPERS & WALLACK, INC. • ALEXANDRA SCHWEITZER // TUFTS HEALTH PLAN • CALVIN SMITH // EMC • ED SMITH // INSTITUTE FOR HIGHER ED POLICY • STEVE TODD // EMC • ROB VANDERMARK // SEVEN CYCLES • THE VERY REVEREND JEFF WILLIAMS // CATHEDRAL OF LIFE • KATIE WALCH // HERO • DAVID WITZEL // GREEN INNOVATORS IN BUSINESS • SCOTT YOUNG // BCBS MA